Here’s a detailed Shipping Policy for your eCommerce website, TrendyGalaxySpace:
Thank you for shopping with TrendyGalaxySpace! This Shipping Policy outlines important details about how we handle the processing, shipping, and delivery of your orders. By making a purchase, you agree to the terms stated below.
1. Processing Time
- Order Confirmation: Once your order is placed, you will receive an email confirmation with the order details.
- Processing Duration: All orders are processed within 1-3 business days (excluding weekends and public holidays). During peak periods, processing may take up to 5 business days.
If there are any delays, we will notify you via email.
2. Shipping Methods and Delivery Times
We offer a variety of shipping options based on your location and preferences:
- Standard Shipping: Delivery within 7-14 business days after processing.
- Express Shipping: Delivery within 3-7 business days after processing.
Note: Delivery times may vary based on the destination, courier services, and unforeseen circumstances such as weather or customs delays.
3. Shipping Charges
- Shipping fees are calculated at checkout based on your location and the shipping method selected.
- Free shipping may be available for orders exceeding a certain value (check our website for ongoing promotions).
- Any additional customs, taxes, or duties are the responsibility of the customer.
4. International Shipping
We ship globally! However, some regions may have restrictions.
- Delivery times for international orders typically range between 10-21 business days.
- Customs processing may cause additional delays beyond our control.
Please ensure that your shipping address is accurate and complete to avoid delivery issues.
5. Tracking Your Order
- Once your order has shipped, you will receive a confirmation email with a tracking number and link.
- You can use this information to monitor the status of your shipment.
If you do not receive a tracking update within the expected timeframe, please contact us at trendygalaxyspace@gmail.com for assistance.
6. Missed Deliveries
If a delivery attempt is missed, it is the responsibility of the customer to coordinate with the courier for redelivery. Additional fees may apply for repeated delivery attempts or returned packages.
7. Lost or Damaged Packages
While we take every precaution to ensure the safe delivery of your order, the following applies:
- Lost Packages: If your package is lost in transit, contact us at trendygalaxyspace@gmail.com, and we will work with the courier to resolve the issue.
- Damaged Packages: If your order arrives damaged, please email us with photos of the package and the damaged product(s) within 48 hours of delivery.
8. Address Changes
- Changes to your shipping address can only be made before the order has been processed. Once shipped, we cannot make modifications to the address.
9. Contact Us
If you have any questions or concerns about shipping, please contact us at trendygalaxyspace@gmail.com. Our team is happy to assist you!
We appreciate your trust and support and strive to provide a seamless shopping experience at TrendyGalaxySpace.
Would you like to add specific promotional details, such as free shipping thresholds?